Privacy Policy

1. Introduction

At YieldRoam (“we,” “us,” or “our”), accessible at yieldroam.com, we are fully committed to protecting the privacy and personal data of our users. We recognize the importance of transparency, accountability, and your right to control your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of Policy and Role as Data Controller

This Privacy Policy applies to all users who access or interact with our website, yieldroam.com, including any associated services, features, or communications. For the purposes of the GDPR, YieldRoam is the data controller of the personal data we collect from you. If you have questions about this policy or the way your information is used, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

A. Usage Data: Includes information about how you use our website, such as IP address, browser type and version, geographic location, referral source, pages viewed, time spent on pages, and clickstream data.

B. Account Data: Includes your name, billing and shipping address, email address, and phone number provided when you register or transact on our website.

C. Profile Data: Includes your preferences, past purchases, shopping behavior, and interests based on how you interact with our services.

D. Communication Data: Includes records of communications you send to or receive from us, including emails, support inquiries, and feedback.

E. Technical Data: Includes details about the device and platform you use to access our services, such as device type, operating system, system settings, and version numbers.

F. Transaction Data: Includes details of products or services you purchase from us, your order history, payment information (excluding full credit card numbers which are processed securely by third-party processors), and delivery information.

G. Preference Data: Includes your communication preferences, whether you have opted in or out of marketing communications, and your selected interests or product categories.

4. Legal Bases for Processing

We rely on the following legal bases for processing your personal data:

– Contractual Necessity: To fulfill our contractual obligations to you, such as processing your orders or providing customer support.
– Legitimate Interests: To analyse usage behaviour, improve our website experience, prevent fraud, secure our systems, and inform our marketing strategies—provided that such interests are not overridden by your rights.
– Consent: When legally required, we will obtain your explicit consent for data processing activities, such as for direct marketing or cookies that are not strictly necessary.
– Legal Obligation: Where processing is necessary to comply with legal requirements such as tax or regulatory obligations.

5. Your Rights

Under applicable laws, you have the following rights regarding your personal data:

– Right of Access: You can request information about how we process your data and to obtain a copy of that data.
– Right to Rectification: You may request corrections to inaccurate or incomplete personal information.
– Right to Erasure: You may request deletion of your personal data, subject to applicable legal exceptions.
– Right to Restrict Processing: You may request that we restrict certain processing activities.
– Right to Data Portability: You have the right to request that your data be transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement robust organizational and technical safeguards to protect your personal data. These include:

– Encryption of data in transit and at rest,
– Strict access controls and multi-factor authentication,
– Regular system audits and updates,
– Secure data backups to prevent data loss,
– Ongoing staff training in information security and data protection.

While no system can be guaranteed 100% secure, we take reasonable precautions to minimize risks to your data.

7. International Transfers

Your personal data may be transferred to and processed in countries outside of your residence, including jurisdictions that may not provide the same level of data protection. Where such transfers occur, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other regionally compliant frameworks to ensure your data remains protected.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy. Retention periods vary based on the category of data and applicable legal or regulatory requirements:

– Usage Data: 12 months for analytics
– Account Data: Retained for the duration of your account and up to 6 years after account closure
– Profile Data: Up to 3 years of inactivity
– Communication Data: Retained up to 3 years
– Technical Data: 12 months
– Transaction Data: 7 years to comply with tax and accounting laws
– Preference Data: Retained until opt-out or withdrawal of consent

9. Cookie Policy

We use cookies and similar technologies for various purposes:

– Essential Cookies: Necessary for basic website functionality; cannot be disabled.
– Functional Cookies: Enable enhanced features such as remembered preferences.
– Analytics Cookies: Help us understand website usage to optimize performance.
– Performance Cookies: Measure how users interact with our content to improve usability.

10. Cookie Management and Compliance

You can manage your cookie preferences at any time through the cookie settings panel on yieldroam.com. We provide a clear option to opt-in or opt-out of non-essential cookies in compliance with GDPR and CCPA requirements.

Users in jurisdictions requiring opt-in consent will be prompted prior to non-essential cookies being placed on their devices. CCPA-covered users may exercise their “Do Not Sell or Share My Personal Information” rights via our cookie banner or settings page.

11. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected such information, please contact us at [email protected].

12. Updates to this Privacy Policy

We reserve the right to revise or update this Privacy Policy to reflect changes in our practices, service offerings, or legal requirements. Any significant changes will be communicated via the website or through email communication where applicable. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact our Privacy Team at:

Email: [email protected]

We are committed to resolving privacy concerns in a timely and transparent manner. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

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YieldRoam is committed to abiding by all applicable data protection regulations, including the GDPR and CCPA. For all privacy-related inquiries, contact us at [email protected] — we are here to protect and respect your privacy.